Islanders’ playoff process frustrating fans who aren’t renewing season tickets

Four a long time later, the Coliseum is as soon as once more the Room Where It Happens.

And although there may be room to accommodate the entire membership’s season-ticket holders, the process of shopping for tickets for the playoffs — and notably this semifinal spherical in opposition to the Lightning that picks up on the Old Barn with Game 3 on Thursday — has been a frustrating one for numerous subscribers.

The Post has acquired a number of emails from longtime subscribers complaining that they’ve been relegated to the again of the road and despatched by means of a laborious process whereas the crew has given precedence to these who have bought subscriptions for the world at Belmont that can open subsequent season.

Michael Cosentino — the membership’s senior vice chairman, ticketing and premium — mentioned the matter with The Post on Wednesday.

“We have allowed our longest-tenured members first access to seats. No one has jumped the queue with those who have been with us for several years,” Cosentino stated. “We definitely are aware of that.

New York Islanders fans celebrate a goal
Several Islanders fans has expressed frustration to The Post over the postseason ticket-buying process.
Corey Sipkin

“We had a very high renewal rate into UBS Arena, but if people chose not to renew and are no longer going to be members in the future, they’re still in the queue, it’s just their tenure is reflected at the end of the line.”

Translation: If you will have had season tickets since Mike Kaszycki and Andre St. Laurent had been the younger weapons within the center however didn’t renew for subsequent 12 months, your tenure can be reset to sum zero. Again, although, you might be assured entry to tickets.

“We would have wanted to show you as much reason to renew at UBS Arena and really shown as much love as we can to earn that support,” Cosentino stated. “But if individuals made the selection to not keep, they’d be on the finish of the queue however they’d nonetheless have entry.

“It’s tight because we have sold out at UBS Arena where we have about 15,000 subscriptions, including our premium club seats, but there are tickets available for all existing subscribers.”

Tuesday there was a “glitch” within the ticket-buying process by means of which subscribers are despatched to a web-based portal. In essence, it crashed. But the state of affairs has been rectified.

“There was just a flood of people going in at the same time, so there was a glitch and we had to pause our online sale,” Cosentino stated. “But nobody jumped the queue who had simply come on board. There was nothing occurring the place individuals couldn’t get seats. We simply needed to pause and picked up [Wednesday].

“It’s been an amazing response from our members, and we’re so grateful. It’s unfortunate this process wasn’t perfect, because we wanted to show our gratitude and make it an easy process for them.”

Season subscribers typically are assured their seat location for the playoffs. But that has not been the case right here because the group has needed to take care of and adapt to shifting state rules relating to COVID-19.

“We’ve done our best to ensure we’ve abided by socially distanced or non-vaccinated inventory,” Cosentino stated. “Coming off [Tuesday’s] state announcement, we’re going to have roughly one-third of the stadium put aside for non-vaccinated individuals, although vaccinated individuals can select to take a seat there as effectively.

“We’d have loved to give everyone their same seats, but it’s just not possible. Again, we want to ensure there is a ticket for everyone. That means for a client since 1972 or a client who’s picking last.”

“It’s an exciting time for us. We want everyone to be able to share in it.”

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